Date: 27 Jun 2024 (Thu)
Time: 10:00 am | 1 Hour
Platform: ZOOM meeting
Register Now!
https://nationaltrainingweek.gov.my/courseDetails?courseId=7376
Skill Area: Retail & Merchandising
Course Content
Our focus today will be on mastering the GOAL formula, a simple yet powerful approach to customer service:
G for Good Greeting: Making a positive first impression.
O for Observe Customer: Understanding and anticipating customer needs.
A For Active Service: Proactively providing assistance and personalized recommendations’
L for Lifelong Customer: Building lasting relationships that encourage repeat business.
We will delve into each component of the GOAL formula through interactive discussions, practical exercises, and real-life scenarios. By the end of this session, you will have a toolkit of techniques to create memorable and positive customer experiences that foster loyalty and drive sales.
Course Summary
In today’s competitive retail environment, exceptional customer service is not just a nice-to-have; it’s a critical differentiator that can set your business apart. This training program is designed to equip you with the skills and strategies needed to deliver outstanding customer service that not only meets but exceeds customer expectations.
– Understand and demonstrate the importance of a warm, engaging greeting to create appositive initial interaction with customers.
– Utilize observational skills and active listening to identify customer needs and provide proactive, personalized service that meets and exceeds expectations.
– Apply techniques to create memorable customer experiences and implement strategies for building lasting customer loyalty through follow-up and personalized engagement
